Coinweb Privacy Policy

Data storage and Privacy Policy

Coinweb Limited UAB Lithuania, company number 305934336, address: Vilnius, J.
Basanavidiausg., Operating under license, Deposit virtual currency wallet operator, Virtual
currency exchange operator.

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties,
there are:

  • Cookies
  • Usage Data
  • First name
  • Last name
  • Phone number
  • Email address
  • Username
  • Password
  • Profile picture

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected
automatically when using this Application.

Unless specified otherwise, all Data requested by this Application is mandatory and failure to
provide this Data may make it impossible for this Application to provide its services. In cases
where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.


Any use of Cookies – or of other tracking tools – by this Application or by the owners of
third-party services used by this Application serves the purpose of providing the Service required
by the Customer, in addition to any other purposes described in the present document and in the
Cookie Policy, if available.

Customers are responsible for any third-party Personal Data obtained, published or shared
through this Application and confirm that they have the third party’s consent to provide the Data
to the Owner.

This Cookie Policy explains how Coinweb Limited (herein referred to as ‘the Company’) uses
cookies and similar technologies to recognize you when you visit our website at
In some cases, we may use cookies to collect personal information, or that becomes personal
information if we combine it with other information.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a
website. Cookies are widely used by website owners to make their websites work, or to work
more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, the Company) are called ‘first party cookies’.

Cookies set by parties other than the website owner are called ‘third party cookies’. Third party
cookies enable third party features or functionality to be provided on or through the website (e.g.,
like advertising, interactive content, and analytics). The parties that set these third-party cookies
can recognise your computer both when it visits the website in question and also when it visits
certain other websites.

Why do we use cookies?

We use first- and third-party cookies for several reasons. Some cookies are required for technical
reasons in order for our website to operate, and we refer to these as ‘essential’ or ‘strictly necessary’ cookies. Other cookies also enable us to track and target the interests of our
Customers to enhance the experience on our online properties. Third parties serve cookies
through our websites for advertising, analytics, and other purposes. The specific types of first and third-party cookies served through our websites and the purposes they perform are described further in this document (please note that the specific cookies served may vary
depending on the specific online properties you visit):

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie
rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager
can be found in the notification banner and on our website. The Cookie Consent Manager allows
you to select which categories of cookies you accept or reject. Essential cookies cannot be
rejected as they are strictly necessary to provide you with services.

If you choose to reject cookies, you may still use our website though your access to some
functionality and areas of our website may be restricted. You may also set or amend your web
browser controls to accept or refuse cookies. As the means by which you can refuse cookies
through your web browser controls vary from browser-to-browser, you should visit your browser’s
help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you
would like to find out more information, please visit or

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognize or track visitors to a website. We may use other,
similar technologies from time to time, like web beacons (sometimes called ‘tracking pixels’ or ‘clear gifs’). These are tiny graphics files that contain a unique identifier that enable us to
recognize when someone has visited our websites or opened an e-mail including them. This
allows us, for example, to monitor the traffic patterns of Customers from one page within a
website to another, to deliver or communicate with cookies, to understand whether you have
come to the website from an online advertisement displayed on a third-party website, to improve
site performance, and to measure the success of e-mail marketing campaigns. In many
instances, these technologies are reliant on cookies to function properly, and so declining
cookies will impair their functioning.

Do you use Flash cookies or Local Shared Objects?

Websites may also use so-called ‘Flash Cookies’ (also known as Local Shared Objects or LSOs)
to, among other things, collect and store information about your use of our services, fraud prevention and for other site operations.

If you do not want Flash Cookies stored on your computer, you can adjust the settings of your
Flash player to block Flash Cookies storage using the tools contained in the Website Storage
Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings
Panel and following the instructions (which may include instructions that explain, for example,
how to delete existing Flash Cookies (referred to ‘information’ on the Macromedia site), how to
prevent Flash LSOs from being placed on your computer without your being asked, and (for
Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator
of the page you are on at the time).

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may
reduce or impede the functionality of some Flash applications, including, potentially, Flash
applications used in connection with our services or online content. Do you serve targeted

Third parties may serve cookies on your computer or mobile device to serve advertising through
our websites. These companies may use information about your visits to this and other websites
to provide relevant advertisements about goods and services that you may be interested in. They
may also employ technology that is used to measure the effectiveness of advertisements. This
can be accomplished by them using cookies or web beacons to collect information about your
visits to this and other sites to provide relevant advertisements about goods and services of
potential interest to you. The information collected through this process does not enable us or
them to identify your name, contact details or other details that directly identify you unless you
choose to provide these.

How often will you update this Cookie Policy? We may update this Cookie Policy from time to
time to reflect, for example, changes to the cookies we use or for other operational, legal or
regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about
our use of cookies and related technologies. The date at the top of this Cookie Policy indicates
when it was last updated. Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at
[email protected]

Mode and place of processing the Data and methods of processing:

The Owner takes appropriate security measures to prevent unauthorized access, disclosure,
modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following
organisational procedures and modes strictly related to the purposes indicated. In addition to the
Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system
administration) or external parties (such as third-party technical service providers, mail carriers,
hosting providers, IT companies, communications agencies) appointed, if necessary, as Data
Processors by the Owner. The updated list of these parties may be requested from the Owner at
any time. Legal basis of processing.

The Owner may process Personal Data relating to Users if one of the following applies

Users have given their consent for one or more specific purposes. Note: Under some legislations
the Owner maybe allowed to process Personal Data until the User objects to such processing
(“opt-out”), without having to rely on consent or any other of the following legal bases. This,
however, does not apply, whenever the processing of Personal Data is subject to European data
protection law;

● provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;

● processing is necessary for compliance with a legal obligation to which the Owner is subject;

● processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;

● processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

● In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.


The Data is processed at the Owner’s operating offices and in any other places where the parties
involved in the processing are located.

Depending on the User’s location, data transfers may involve transferring the User’s Data to a
country other than their own. To find out more about the place of processing of such transferred
Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organisation governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have
been collected for. Therefore:

● Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.

● Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfil such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner with in the relevant sections of this document or by contacting the Owner.

● The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn.Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Analytics and Registration and authentication.

Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

● Analytics
● Registration and authentication
● The rights of Users
● Users may exercise certain rights regarding their Data processed by the Owner

In particular, Users have the right to do the following:

Withdraw their consent at any time

● Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data

Object to processing of their Data

● Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.

Access their Data

● Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.

Verify and seek rectification

● Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

Restrict the processing of their Data

● Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.

Have their Personal Data deleted or otherwise removed

● Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner

Receive their Data and have it transferred to another controller

● Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.

Lodge a complain

● Users have the right to bring a claim before their competent data protection authority

Details about the right to object to processing

● Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

● Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Additional information about Data collection and processing Legal action

The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages
leading to possible legal action arising from improper use of this Application or the related Services. The User declares to be aware that the Owner may be required to reveal personal data
upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection
and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data
(such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the
Owner at anytime. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled.
This Application does not support “Do Not Track” requests. To determine whether any of the third-party services it uses honour the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by giving notice
to its Users on this page and possibly within this Application and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the
Owner shall collect new consent from the User, where required.

For further information and any queriers please contact [email protected]