Position

Customer Operations Representative

September 15, 2021
Position

Our mission

Coinweb is on a mission to solve blockchain’s biggest problems. We’re making usable blockchain technology that’s more collaborative, better connected, and accessible for everyone. We have a diverse and international team with offices in London, Bangkok, Kyiv and Barcelona.

We are looking for a Customer Operations Representative

An opportunity exists for an enthusiastic Customer Operations Representative to join our dynamic and fast-paced technology company. This function is specifically for nights and or weekends.
The candidate should be fluent in English. You will be the go-between liaising with our foreign customer base
and in-house technology and operations team. The candidate should be comfortable multitasking and being
able to take working cross-functionally with different business units. The ideal candidate will have previous
experience in related fields.
Next to customer service, you will also handle the Know Your Customer (KYC) documents using our Software
solution.

Responsibilities

  • Managing customer service queries
  • Engage with cross-business teams to find solutions
  • Escalate to management if needed during night-time.
  • Handle Know Your Customer (KYC requests)

Requirements

  • Fluent in English, both written and spoken
  • Ideally 1+ years of experience in a similar role
  • Proficiency with Microsoft Office/Google Docs
  • Strong communication skills

Remuneration

  • Subject to experience and qualifications
  • Performance-related bonuses

Apply to us

Email us your CV and add the position as subject.
jobs@coinweb.io